Last updated: October 28, 2026
Scale Architects, LLC (“Scale Architects,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
It applies to:
- www.scalearchitects.com
- courses.scalearchitects.com, our online course site (the “Course Site”)
- Any course, coaching session, workshop registration, or other product you buy or sign up for through those sites (together, the “Services”)
It doesn’t apply to information collected offline, or to third-party websites we link to.
If you have questions, contact us at [email protected].
Consent
By using our websites or Services, you agree to this Privacy Policy.
Information we collect
Information you give us
- Contact and inquiry information. If you contact us, we may receive your name, email address, phone number, company name, the contents of your message, any attachments, and anything else you choose to share.
- Account information. When you create an account on the Course Site, we collect your name, email address, and password (stored by our platform provider in protected form).
- Purchase information. When you buy a course or other product, we collect your name, email address, billing details, the product purchased, the price paid, and any coupon used. Your full card or payment account details are collected and stored by our payment processors, not by us.
- Coaching information. If you book a coaching session, we collect your scheduling details and the information you share with your coach about yourself and your organization.
- Assessment and survey answers. If you take an assessment (such as the Founder’s Quiz) or answer a survey, we collect your answers and results.
Information collected automatically
- Log files. Like most websites, our servers and hosting providers log information such as your IP address, browser type, internet service provider, date and time of your visit, referring and exit pages, and pages visited. We use this to run, secure, and improve our sites.
- Course activity. On the Course Site, we collect information about your progress, such as lessons completed and when you last logged in, so we can show your progress and improve the courses.
- Cookies, pixels, and similar technologies. We use cookies and tracking pixels to keep you logged in, remember your preferences, process checkouts, understand how our sites are used, and measure and target our advertising. See “Cookies and advertising” below.
How we use your information
We use your information to:
- Provide, operate, and maintain our websites and Services
- Create and manage your Course Site account and give you access to what you’ve purchased
- Process payments, refunds, and course switches
- Schedule and deliver coaching sessions
- Send transactional emails, such as receipts, login help, course updates, and notice if a course is being retired
- Send marketing emails about our books, courses, and Services, if you’ve subscribed or where the law allows. You can unsubscribe at any time
- Measure our advertising and show ads to people who have visited our sites
- Respond to your questions and provide customer support
- Understand how our sites and courses are used, and improve them
- Develop new products, services, and features
- Find and prevent fraud, abuse, and security issues
- Comply with legal obligations and enforce our Terms of Service
Who we share your information with
We do not sell your personal information for money. We do share some information with advertising partners for targeted advertising, as described below. Some state laws, including California’s, call this “sharing” (and in some states, a “sale”). You can opt out as described in “Your choices.”
Service providers who help us run our business, under contracts that limit their use of your information to providing services to us. These include:
- Kajabi, which hosts the Course Site, accounts, checkout, and course delivery
- Payment processors, which process card and other payments made at checkout (such as Apple Pay, Klarna, and Afterpay, depending on the payment method you choose)
- ActiveCampaign, which we use to send email
- Website hosting and infrastructure providers, such as DigitalOcean and Cloudflare
- Scheduling and video meeting tools used to book and hold coaching sessions
- Google Analytics, which helps us understand how our sites are used
Advertising partners. We use the Meta Pixel (Facebook and Instagram) and the LinkedIn Insight Tag on our sites. When you visit, these tools collect information such as your IP address, browser and device details, pages you view, and actions you take, and send it to Meta and LinkedIn. We use this to measure how our ads perform and to show our ads to people who have visited our sites. Meta and LinkedIn may also combine this information with what they already know about you, under their own privacy policies.
Licensed Scale Architects. If your purchase includes a coaching session with a Licensed Scale Architect, we share the information needed to schedule and deliver that session, such as your name, email address, and the course or level you purchased.
Legal and safety reasons. We may share information if required by law, to respond to legal process, to protect our rights or the safety of others, or to investigate fraud.
Business transfers. If Scale Architects is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Cookies and advertising
Cookies are small files stored in your browser. Pixels and tags are small pieces of code that work alongside them. We and our service providers use:
- Essential cookies to log you in, keep your session secure, and process checkout. The Course Site won’t work properly without them.
- Preference cookies to remember your settings.
- Analytics cookies, including Google Analytics, to understand how visitors use our sites.
- Advertising cookies and pixels, including the Meta Pixel and LinkedIn Insight Tag, to measure our ad campaigns and show our ads to people who have visited our sites, on Facebook, Instagram, LinkedIn, and other sites.
You can block or delete cookies in your browser settings. If you block essential cookies, you may not be able to log in or check out.
How long we keep your information
We keep your information for as long as you have an account or access to a course, and as long as needed to provide the Services, keep business and tax records, resolve disputes, and enforce our agreements. When we no longer need it, we delete or anonymize it.
If a course is retired, we may keep your purchase records as required for accounting and tax purposes.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information, and we rely on established providers for payments and hosting. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.
Your choices
- Marketing emails. Click “unsubscribe” in any marketing email. You’ll still receive transactional emails about your purchases and account.
- Targeted advertising. You can opt out of ads based on your visits to our sites by:
- Blocking third-party cookies in your browser, or using a browser or extension that blocks tracking pixels
- Adjusting your ad settings with Meta (facebook.com/adpreferences) and LinkedIn (linkedin.com/psettings/advertising)
- Installing the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout)
- Emailing [email protected] with the subject “Do Not Share.” We will exclude your contact information from any advertising audiences we create
- Account information. You can update your name and email in your Course Site account settings.
- Cookies. You can manage cookies in your browser.
- Access, correction, and deletion. Email [email protected]. Deleting your account ends your access to any courses you’ve purchased.
California privacy rights (CCPA)
If you’re a California resident, you have the right to:
- Know the categories and specific pieces of personal information we’ve collected about you, the sources, the purposes, and the categories of third parties we share it with
- Request that we delete personal information we’ve collected about you
- Request that we correct inaccurate personal information
- Opt out of the sale or sharing of your personal information for targeted advertising. We do not sell your personal information for money. To opt out of sharing, see “Targeted advertising” under “Your choices”
- Not be discriminated against for exercising these rights
In the past 12 months, we have shared identifiers (such as IP address and device information) and internet activity (such as pages viewed on our sites) with advertising partners (Meta and LinkedIn) for targeted advertising.
To make a request, email [email protected]. We’ll verify your identity before responding and respond within the time the law requires.
European privacy rights (GDPR)
If you’re in the European Economic Area or the United Kingdom, you have the right to:
- Access the personal data we hold about you
- Rectification of inaccurate or incomplete data
- Erasure of your data, under certain conditions
- Restrict processing of your data, under certain conditions
- Object to processing of your data, under certain conditions, including processing for direct marketing and advertising
- Data portability, meaning a copy of your data in a usable format, under certain conditions
- Withdraw consent at any time, where we rely on consent
We process your data to perform our contract with you (for example, delivering a course you bought), based on our legitimate interests (for example, improving our Services and preventing fraud), to comply with the law, and with your consent (for example, marketing emails and advertising cookies where required).
Our service providers may process your data in the United States and other countries. Where required, we rely on appropriate safeguards for those transfers.
To exercise any of these rights, email [email protected]. We’ll respond within one month.
Children’s information
Our websites and Services are intended for adults. We do not knowingly collect personal information from children under 13, and you must be at least 18 to purchase a course or coaching session. If you believe a child has given us personal information, contact us and we’ll promptly delete it.
Third-party websites
Our sites may link to other websites. This Privacy Policy doesn’t apply to them, and we’re not responsible for their privacy practices. Please review their policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date above. If we make a material change, we’ll let you know by email or with a notice on our sites.
Contact us
Scale Architects, LLC
Peachtree Corners, Georgia
Email: [email protected]
Phone: 678-490-8330